POLICIES FOR STUDENTS:
Payment
Weekly fee payment must be paid on Friday, prior to service being rendered. Membership fees must be paid and current to receive services for students under the age of 18 for school year contracted services. No refunds or future credits allowed on any fees paid.
Cancellations:
New reservations: Cancellations on new reservation require a 24-hour notice. A $25 non-cancellation fee will be charged to your account if the 24-hour notice is not received.
All cancellations must be requested and confirmed 4 hours prior to the scheduled time; otherwise an additional fee will be charged.
Termination of services:
A written 30-day notice with payment is required to end services.
Inclement weather:
To ensure your safety of your children, the company reserves the right to cancel operations in the event of inclement weather. We will follow the action of the local School District. Parents will be notified. No refunds or future credits for unused days.
School Operating Schedule:
We follow the local County School District calendar with regards to operating days to exception to private school students. Our company does not operate on scheduled days off including all federal holidays, unless special arrangements are made, requested in writing and approved. Additional fees will apply on special arranged services.
Transporting rules:
All shuttle rules and transporting rules are to be followed at all the times as indicated on the website, General Terms and Conditions Agreement and A One Transport Solution, LLC documents. Please refer to the contract agreement for details.
POLICIES FOR ELDERLY:
Policies
By booking with A One Transport Solution, LLC, all policies on the website, email communication and sent via SMS must be followed. All services are prepaid. No refunds, credits or future prorating allowed. Passenger proper conduct in required. All changes must be made via reservations. Drivers cannot accept additional request, schedule changes, pickup/drop off locations, passenger add-ons or changes, etc. Passengers may not request or receive driver’s personal contact information. All future request must be made via the company’s reservations procedures.
Scheduling
We require a minimum of a 72-hour notice to when making reservations. All payments and required forms must be completed in advance. Please notify us as soon as possible for any last minute emergency requests.
Cancellations
New Reservations: Cancellations on new reservations require a 24-hour notice. No refunds on cancellations.
Existing Customers: Parents must notify us at least 4 hours in advance if a pickup has been cancelled. No refunds on cancellations.
Inclement Weather
To ensure the safety of all passengers, the company reserves the right to cancel operations in the event of inclement weather. Weather updates and traffic alerts will be monitored closely during days of inclement weather. All customers will be notified of any schedule changes.
POLICIES FOR FIELD TRIPS
Payment and Scheduling
We require a minimum of a 72-hour notice to when making reservations. All payments and required forms must be completed in advance. Please notify us as soon as possible for any last minute emergency requests.
Cancellations
New Reservations: Cancellations on new reservations require a 24-hour notice. Unfortunately, refunds are not allowed on cancellations.
Existing Customers: Parents must notify us at least 4 hours in advance if a pickup has been cancelled. Unfortunately, refunds are not allowed on cancellations.
Inclement Weather
To ensure the safety of all passengers, the company reserves the right to cancel operations in the event of inclement weather. Weather updates and traffic alerts will be monitored closely during days of inclement weather. All customers will be notified of any schedule changes.
POLICIES FOR CHARTER TRAVEL
Payment and Scheduling
We require a minimum of a 72-hour notice to when making reservations. All payments and required forms must be completed in advance. Please notify us as soon as possible for any last minute emergency requests.
Cancellations
New Reservations: Cancellations on new reservations require a 24-hour notice. Unfortunately, refunds are not allowed on cancellations.
Existing Customers: Parents must notify us at least 4 hours in advance if a pick up has been cancelled. Unfortunately, refunds are not allowed on cancellations.
Inclement Weather
To ensure the safety of all passengers, the company reserves the right to cancel operations in the event of inclement weather. Weather updates and traffic alerts will be monitored closely during days of inclement weather. All customers will be notified of any schedule changes.
AIRPORT
Payments:
All services and products require advance payment and are non-refundable. A service charge fee of 3% of your quoted amount will be charged to you.